Call Center Representative (02-03)

Chaparral, NM

Full Time

Entry Level

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Non-exempt

$14.62

Job Summary:

Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Location: Anthony

Core Competencies:

Excellent communication skills both verbal and written.
Excellent PC skills. Strong typing and Internet navigation skills required.
Strong Communication and customer service skills.
Organization and coordinating skills the ability to multi-task and handle multiple priorities
and changes with professionalism.
Ability to work in a high volume, high pressure, deadline-oriented environment
Ability to work independently and as a contributing team member
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of
grammar.
Strong listening skills.
Strong problem solving skills and has the ability to multi-task.
Consistent in attendance and stable work history
Proven ability to provide customer service
Detail oriented
Previous customer service or call center experience is preferred.

Job Requirements:

High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.
Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.
Bilingual English/Spanish preferred

Benefits:

· Health Insurance - PPO
· Dental Insurance
· Vision Insurance
· 401(K) with employer matching
· Life and AD&D Insurance
· Short Term Disability
· Long Term Disability
· Supplement Life Insurance
· Paid Time Off (PTO)
· Holidays (9)
· Education Reimbursement
· Cafeteria Plan
· Employee Assistance Program
· Travel Reimbursement

02-03-670-01
#INDEL

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GENERAL DISCLAIMER:

I certify that answers herein are true and complete to the best of my knowledge.

I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at any employment decision.

This application for employment shall be considered active for as long as the position for which the applicant has applied is open.

Any applicant wishing to be considered for employment beyond this time period should inquire as to whether or not applications are being accepted at that time.

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an "at will" nature, which means that the employee may resign at any time and the Employer may discharge
Employee at any time, with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing.

I understand that false or misleading information given in my application or interview(s) may result in my not being hired, or discharged in the event of employment. I understand also, that I am required to abide by all rules and regulations of the employer.

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EMPLOYER IMMUNITY FROM LIABILITY FOR REFERENCE ON FORMER EMPLOYEE.

When requested to provide a reference on a former or current employee, an employer acting in good faith is immune from liability for communicating about the former employee's performance. The immunity shall not apply when the reference information supplied was knowingly false or deliberately misleading, was rendered with malicious purpose or violated any civil rights of the former employee. (NM statutes, amended 1978, chapter 50, article12, section 1).

I have read and understand the above statements. I authorize my current and former employer to release information about job performance during my tenure of employment to an agent of La Clinica de Familia.

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CONSENT FOR DRUG SCREENING

I do hereby agree to submit to testing for detection of drugs and alcohol. I give permission for test results to be released to La Clinica de Familia, Inc. I understand that, positive results, refusal to be tested, or any attempt to affect test results or test sample will result in withdrawal of my application for employment, withdrawal of any provisional employment offer I received from La Clinica de Familia or termination of employment, depending on when results are received.

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MOTOR VEHICLE DRIVING RECORD

Your driving record is an important part of your employment application. Employment is contingent upon verification of a good driving record as applicable to the job requirements. You must secure a Motor Vehicle Driving Record as part of the employment process. All information concerning your driving record, and other information set forth in your application, will be verified. False information will result in discharge from employment or termination of the employment application process.

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Call Center Representative (02-03)

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